KHADIJA ADEL

N/A

Dubai , UAE

Profile summary

I have a motivated and positive personality; I try to always keep a smile and handle all situations with smooth yet reliable solutions. I can lead my team to always aim for the best service.

Key skills

Skills
Database managementEmployee managementMotivational leadership styleAbility to prioritizeWorkflow planningReal-time Data AnalyticsAutomation Scripting (e.g., Python, PowerShell)Cloud Computing (e.g., AWS, Azure)Incident Management & Root Cause AnalysisCybersecurity Awareness & Response

Professional experience

Hub Control Duty SupervisorMar 2017 - Mar 2023
Emirates Airlines

Central point of contact for frontline service delivery teams from EKAS and Dnata through planning, Monitoring and controlling flight activities to optimize revenue and improve operational efficiency in compliance with all security requirements.

Supervisor airport servicesDec 2016 - Feb 2017
Emirates Airlines

Handling Connection desk, boarding gates and check-in counters to provide customers with the best experience possible.

Airport Services Agent – Senior Airport services AgentDec 2012 - Dec 2016
Emirates Airlines

Worked in Passenger management unit (PMU), Boarding gates agent, check-in agent and connection desk agent supporting all teams.

Education

High School or equivalentJan 2010 - Jan 2011
Zabeel Government School